Sensitive body skin – Understanding its causes, and how to protect it

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Body skin can become sensitive for many reasons, ranging from environmental factors such as fluctuation in temperature to internal triggers such as hormonal change. While some people are predisposed to outbreaks of the condition, it is highly unpredictable and can appear at any time in an individual’s life. It can also appear anywhere on the body. Dry sensitive skin is not a disease, and having ‘sensitive skin’ is perfectly normal. 

While there is no real cure for dry sensitive skin, understanding its causes, symptoms and ‘language’ can help you to address the condition by avoiding the stimuli that trigger reactions and protecting skin to minimise sensitivity. 


Signs & Symptoms

How to recognize dry sensitive skin

Healthy skin has a natural barrier function which limits water loss and protects underlying layers from irritants.

The resulting symptoms include:

  • scaly skin
  • irritated, itchy skin
  • dry skin
  • dry, rough skin

accompanied by sensations such as:

  • itchiness
  • ingling
  • burning and a feeling of tightness
The backs of the hands are have an impaired barrier function so are prone to dryness and sensitivity.
An estimated 60% of women experience sensitivity on the scalp.

If symptoms are not dealt with, they can lead to skin becoming extremely dry and rough anywhere on the body. Even large areas of skin like arms, legs, shoulders, elbows, calves and knees are susceptible. Sensitivity can be triggered by hot showers, harsh body products, sun exposure, sweating and air conditioning.

Some areas are more prone to dryness and sensitivity than others. These include the back of the hands, since this area has less of the natural oils needed to maintain skin’s barrier. Regular washing with alkaline soap and hot water can also disturb the skin's pH levels and strip skin of needed oils, impairing the skin's barrier. A weakened barrier can ultimately lead to increased chance of skin sensitivity, contact dermatitis, dry and rough skin.

Other skin conditions share similar symptoms, however their causes – and how best to treat them – are different.

The chest is prone to sun allergies and can become red and itchy.
In vitro tests have shown that the active ingredient Gluco-glycerol can stimulate Aquaporin production.

Dry skin can range in symptoms, from roughness to flaky, scaly skin. It is generally accompanied by itchiness. As with dry sensitive skin, dry skin can appear anywhere on the body, but is particularly common on hands, feet, knees and elbows. It is caused by a deficit of moisture-binding substances or ‘Natural Moisturizing Factors’ (NMFs), especially Urea.

Dry skin can also become sensitive, as with other skin conditions.

Important Information

If you are unsure about what type of skin condition you have, consult your doctor or dermatologist for a formal diagnosis.

Causes & Triggers

What causes dry sensitive skin?

Disturbance of Natural protective systems

Skin has a number of natural systems in place to protect it and keep it healthy. On its surface is a 'hydrolipid film' composed of water, fatty acids and lipids. This has a pH of approximately 5, which is slightly acidic, helping to protect skin against external factors. The hydrolipid film neutralizes alkaline substances and helps maintain skin’s natural acidic balance.

The hydrolipid film lies on top of the uppermost layer of the epidermis, known as the stratum corneum. This is made up of lipids and cells, which together form a permeable barrier. It also has an average pH of 5 which supports:

  • normal skin scaling, or desquamation
  • skin moisture levels
  • skin's barrier function
When skin’s natural pH balance is altered, its defenses are weakened. Skin suffers excess water loss and irritants can penetrate its surface.


Protection against harmful substances
Hydrolipid film
Protection against moisture loss

The (stratum corneum) forms the uppermost layer of the epidermis and protects the body from environmental triggers.
Skin in the intimate area has a different pH value to the rest of the body.

This is particularly the case where skin is thinner than elsewhere on the body, for example on the back of the hands. A reduced number of sebaceous glands provide less sweat and lipids that go to make up the hydrolipid film. Exposure to a wide range of stimuli means that hands can dry out very quickly and become highly sensitive.

Internal causes of sensitive body skin

Hormonal changes can affect the skin‘s barrier to irritants.
Excessive showering or bathing can further damage dry sensitive skin's vulnerable barrier.

  • While dry sensitive skin can occur at any age, it is particularly prevalent in infancy and older age. At both stages in life, skin is thinner and the barrier function less effective, which can lead to a pH imbalance and increased water loss. Baby skin is especially likely to become sensitive in skin folds.
  • Hormonal changes due to the menstrual cycle, pregnancy, puberty and the menopause can all affect skin’s resistance to irritants.
  • Different skin conditions can be accompanied by sensitivity to irritants, including eczema and dry skin.
  • People who suffer from allergies are likely to experience skin sensitivity due to pollen and seasonal irritants on the skin.

External causes of dry sensitive body skin

Cold weather can damage the skin's hydrolipid film and trigger sensitivity.
Certain medications can make skin more sensitive although this is usually temporary.

  • Exposure to low humidity and cold air encourages the body to conserve heat by constricting blood vessels in the skin, depleting it of much-needed moisture. Skin can become dry and scaly.
  • High temperatures and humidity cause the body to sweat more, which evaporates, drying the skin out.
  • Free radicals created by UV radiation, ozone and environmental pollutants have all been shown to weaken skin’s natural defenses, causing it to dry out and become irritated.
  • Certain medications can make skin dry and sensitive.
  • Conventional soaps and surfactants don’t just remove dirt, they also wash away important skin-protecting lipids, and can lead to an imbalance of pH levels and dry, sensitive skin.

Contributing Factors

Stimuli that increase skin sensitivity

In addition to the triggers that cause skin to become sensitive, there are many stimuli that can exacerbate the condition. This can make it difficult to isolate a single determining factor behind sensitive skin.

Certain fabrics can cause skin to sweat, leading to excess water loss.
Over-exposure to certain chemical substances can exacerbate sensitive skin symptoms.

Tight, synthetic fabrics can cause skin to sweat more, leading to excess water loss.

Hands in particular can be in contact with a range of chemical substances both at work, and at home. Hairdressers, builders and industrial workers, for example, can come into contact with acids, alkalis and solvents in their day-to-day activities.

Regular use of moisturizing and cleansing products with alkaline pH can overtaxes the pH neutralizing capability of the skin, leaving the skin more susceptible to external irritants. Some surface-active agents (surfactants) like sodium lauryl sulphate can cause damage to the stratum corneum and weaken the skin's barrier. As a result, skin can become dry and sensitive.

Prolonged contact with water can significantly increase the permeability of healthy skin, through loss of skin’s Natural Moisturising Factors (NMF) as well as its surface lipids. In some cases, friction can increase sensitivity through loss of surface lipids. This can range from rubbing the skin dry with a towel to using scrubs and loofahs.


Relieving dry sensitive body skin and helping to prevent further irritation

Preventing recurrences

The unpredictability of dry sensitive skin means that in many cases solutions are about prevention rather than cure.

Always use a sun screen formulated for dry sensitive skin.
Choose gentle but effective cleansers specially formulated for dry sensitive skin.

Protecting skin from the sun’s rays. It is best to avoid the sun between 10am and 3pm, and wear protective clothing. Choose a sunscreen that is free of irritants, such as perfumes, and apply it generously, 15 minutes before going outside, then reapply every two hours.

Adjust daily cleansing routines by limiting time spent in the shower or bath and use warm rather than hot water. Avoid body scrubs and pat, rather than rub, skin dry.

Choose clothes made with natural fabrics, rather than synthetics.

Covering up can also help keep hands protected from substances that can harm skin – consider using gloves when encountering surfactants, detergents, hot water and other irritants.

Research suggests that a varied diet, rich in antioxidant foods, can help keep skin healthy. This could include yellow and orange fruits and vegetables, green leafy vegetables, fish – especially salmon, and nuts.

Clinical and dermatological research has shown that a number of naturally-derived ingredients can help to make dry sensitive skin more resilient and less sensitive.

  • Citrate Buffer, a derivative of Citric Acid, is an active ingredient in Eucerin’s unique pH Balance System. It helps to restore and stabilize skin’s natural pH, making it more resilient to environmental triggers. 
  • Dexpanthenol, which comes from Pantothenic Acid (also known as Vitamin B5), is an extremely effective moisturiser, improving hydration of the outermost layer of the skin. It helps reduce transepidermal water loss and keep skin soft and elastic. Dexpanthenol enhances skin regeneration and repair and helps with the healing of wounds. It has been shown to considerably improve symptoms of skin irritation such as dryness, roughness, scaling and redness when applied regularly.
  • Natural, pure vegetable oils such as Almond and Jojoba contain Linoleic Acid, an unsaturated fatty acid that strengthens the skin’s natural barrier function. If applied through regular massage, they can help stimulate blood circulation and enhance skin elasticity.

Choosing skin care products

Look out for care products that include Dexpanthenol: an intense moisturiser known for its regenerative properties.
Eucerin pH5 Soft Body Cream delivers long-lasting moisturisation and makes dry sensitive skin more resilient, less sensitive and velvety soft.

Dry sensitive skin is easily irritated by environmental triggers, making it even more sensitive. It requires more than gentle cleansing and moisturising to become less sensitive. 

Cleansing dry sensitive body skin

Many cleansers are so effective they clean away not only the dirt on our skin but also the hydrolipid film that protects it. Look for products that contain mild surfactants and ingredients that help to restore skin’s optimum pH. It can also be a good idea to avoid products that contain irritants such as colourants.

All the cleansers in the Eucerin pH5 range contain our unique pH Balance System with Citrate Buffer and extra mild surfactants to help restore skin’s optimum pH. The formula has been clinically and dermatologically proven to be ideal for daily use on dry sensitive skin. It protects skin from drying out (even with frequent washing), supports long-lasting moisturisation and leaves skin looking and feeling soft and smooth.

For all over your body: Choose from Eucerin pH5 Washlotion, Eucerin pH5 Soft Shower, Eucerin pH5 Shower Oil and Eucerin pH5 Soap-Free Bar.

For your hands: Try Eucerin pH5 Soap-Free Bar or Eucerin pH5 Handwash Oil.

For your intimate area:
Try Eucerin Intim-Protect. Formulated with skin’s own Lactic Acid, it has a pH value of 4.5 (the same as the female intimate area) and also contains Bisabolol known for its anti-inflammatory properties.

For dry sensitive skin on your scalp
: Try Eucerin DermoCapillaire pH5 Mild Shampoo.

Moisturising dry sensitive body skin

When choosing a moisturising product for dry sensitive skin, it isn’t enough to ensure it is free of irritants. The product needs to actively work below the surface of the skin, stimulating skin’s own regenerative processes and natural defenses. 

Look out for products which include Dexpanthenol, an active ingredient known for its regenerative properties, and Citrate Buffer, which restores and supports skin’s natural pH.

All care products in the Eucerin pH5 range have been specially formulated to address the needs of dry sensitive skin. The formula contains the unique Eucerin pH Balance System with Citrate Buffer and Dexpanthenol to restore skin’s natural defenses and reduce skin sensitivity. It gives skin the daily hydration it needs and leaves it looking and feeling soft and smooth. 

For all over your body:
 The range of creams and lotions includes: Eucerin pH5 Soft Body Cream and Eucerin pH5 Lotion

For your hands:
Try Eucerin pH5 Hand Cream

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